General Questions

  • How do I contact you? You can contact us via phone on 01270 212100, via email on enquiries@theprintinghouseltd.co.uk or by clicking here and filling out our contact form. You can also contact us via Facebook or Twitter. Our team are here from 9am – 5pm.
  • What is your address? We are located at Marshfield Bank, Crewe, Cheshire, CW2 8UY.
  • What are your opening hours? Our offices are open from 9am – 5pm.
  • What holidays are you closed for? We are closed on UK public and bank holidays – these do not count as ‘working days’. For a full list of UK public and bank holidays click here.
  • I have a suggestion, what should I do? Have an idea of how we can improve or something you’d like us to sell? Send your suggestions to enquiries@theprintinghouseltd.co.uk – if we really like them we might reward you!
  • Will you sponsor me? You've probably guessed that we get loads of requests for sponsorship every week. We're sure your charity, cause or event is worthwhile and you feel strongly about getting support for it. We understand. And we're sure you understand, we can't dish out cash to everyone who asks. As we're a low-cost business, we can’t individually assess your application, or make random decisions on which requests are for the worthiest causes. So, we treat everyone equally and focus on providing the lowest possible prices, to make your fundraising budget go further. We work with many charities and causes that realise that well-crafted design and professionally printed products aid their fundraising.
  • I’d like a new career: can I work for you? We're always on the lookout for new talent and there's lots of ways you could work with us. Email your CV and Cover letter to enquiries@theprintinghouseltd.co.uk and we can see if we have anything suitable for you!

        Orders and Delivery 

  • If I have a query about a quote who should I speak to? First you should check who did the quote for you, you can do this by checking what email it was sent from or at the bottom of the quote there will be a name at the bottom of the quote.Then you can either ring to speak to that person (01270 212100) or email them directly.
  • How do I send my artwork into you for printing? We use ‘mailbigfile’ to receive our artwork. Send this in my clicking the link at the top of our website or clicking here. In the message section make sure you include a quote or job number so we know exactly what print job this refers to.
  • Can I add items or make changes to an existing order? The best way to check this is to ring 01270 212100 and speak to a member of our team. If your order hasn’t been printed it may still be possible to make changes. If it has been printed it will not be possible.
  • What if I am unhappy with my order? If you are unhappy with your order for any reason then we want to resolve this! Please email your query to enquiries@theprintinghouseltd.co.uk or call 01270 212100 and speak to a member of our team.
  •  Can I change my delivery address? To change your delivery address you will need to ring our office on 01270 212100, this can be done if your order has not already been dispatched.
  • Can I collect my order rather than have it delivered? Our offices are open from 9am – 5pm. You can arrange to collect your order between these times.

            Printing Questions

  • Do you print iron on transfers? Unfortunately, we don’t print iron on/sew on transfer. We only use direct to garment printing or embroidery to apply your design to whatever you want it to go on.
  • Do you do photocopying? We don’t photocopy, we only print!
  • Do you still print plans? We have stopped printing plans now, but we can still print anything else!
  • What is GSM? GSM is essentially the thickness of the paper, so the higher the GSM the thicker the paper. GSM stands for grams per square metre. Some examples of GSM are, 150GSM is paper, 250GSM is a thin card and 350 GSM is a thick card like a postcard.
  • Can you check my artwork? For a small fee, our Graphic Design team can check your artwork for colours, bleed, ticks, if it is the correct size for print, and whether the images are a good quality. Because of the nature of the information we can’t check spelling, content, grammar, email addresses, dates and times, VAT and company registration numbers.
  • What is bleed and why do I need it? A commercial printing press cannot print to the edge of a sheet of paper, instead multiple products are printed on much larger sheets of paper and then cut down to size. It is impossible to cut exactly to the edge of your design so a little overprint (or bleed as it is called) is required on each side. For all print jobs we require bleed, this is usually 3mm.

The Printing House

Contact

For friendly help and advice on faq's or for a quotation, call us on 01270 212100. Alternatively, please use the links below.

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